Policies and procedures for HandMeDownHaven.com

FROM GRA'MA's ATTIC ► POLICIES


	Privacy Matters For each visitor to our Web page, our Web server automatically recognizes no information regarding the domain or e-mail address. We collect A)The e-mail addresses of those who communicate with us via e-mail B) Aggregate information on pages consumers access or visit C) User specific information on pages consumers access or visit D) Information volunteered by the consumer, such as survey information and/or site registrations. The information we collect is used for internal review and is then discarded. It is used to A) Improve the content of our Web page B) Customize the content and/or layout of our page for individual consumer C) Contact consumers for our marketing purposes. If you do not want to receive e-mail from us in the future, please let us know by sending an e-mail, calling or writing, and telling us that you do not want to receive e-mail from our company. Terms of Use Statement You understand and agree that the owners of this site shall not be held liable for any direct, indirect, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, data or other intangible losses (even if the owners of this site have been advised of the possibility of such damages), resulting from the use or the inability to use the product(s) and or service(s) or any misuse of the product(s) and or service(s) in a manner not in accordance with their intended use.


	Privacy Concerns? If you have any questions or concerns about your privacy or our policy, click HERE.


	Shipping/Delivery Rates and Policies HAND ME DOWN HAVEN is reevaluating it shipping charges. Shipping is now included at no extra cost for ALL Purchases. From the ancient wisdom of my nephew's grandmother... "They're gonna charge shipping on how much money I spend? Well, that's just stupid!" HandMeDownHaven.com believes that just because an item costs more, it doesn't necessarily mean it should cost more to ship. We base our shipping charges on weight. The companies that we choose to ship with (USPS and UPS) charge us based on weight and we charge you based on weight. That seems 'not stupid' don't you think? We also insure all of the packages that leave us. This fee is based on value of the items you have selected and are the posted fees from the shippers. Yes, this does add a little bit to your bottom line, but in the long run, we believe that it saves a little worry to you and to us.


	Delivery Questions If you have any questions or concerns about our shipping fees and policy, click HERE.

We hope that you will not have to use the information listed on this page for any reason. Please remember HandMeDownHaven,com rep Return Department Photo resents a collective of collections from generatoins of hand-me-downs which means the majority of the items on this site are individual items (we only have one).

The utmost care is given when packing your item for shipping. If the item is lost or damaged in shipping contact the shipper for your rights. That is why we insure the packages. If you need help locating insurance claim forms, etc, let us know we will try and help.

Please remember, products sold on our store are 'unique' for us and probably cannot replace the item with a similar item. Some items in our inventory are considered "Collectibles" and are NOT returnable-these items are prominently marked as such.

The majority of our inventory is previously owned (or used if you prefer that term). We feel that the quality of the items listed here is as good or better than the description posted - all wear, blemishes and problems with the merchandise is stated in the posted description. Please make sure you read the description carefully and if you have any questions about any of the products, let us know. If you feel that the item was misrepresented let us know immediately and a return will be considered.

Be aware any items approved and accepted for return is subject to a 20% restocking charge. Shipping is not refundable in either direction for any reason.


	Return Issues If you have any questions or concerns about our return policy, click HERE.


	OWNER BLOG Thoughts of the day from Auntie P

Tell us how and why you came to visit us at Hand Me Down Haven

Specific Item Shopping	50%
Browsing for That Right Something	0%
Research	50%
Accidentally Found You - Had Fun	0%
None of the Above	0%

Thanks for visiting and joining in our survey...stop by again later, for another survey. If you have an idea for a survey, let me know...I am always looking for great ideas!